FAQ's
What is MyAirBud?
MyAirBud is a creative accessory brand dedicated to combining exquisite craftsmanship with innovative design. Our collections are inspired by everyday moments and the spirit of individuality.
How do I place an order?
Simply browse our online store, select your favorite products, and add them to your cart. When you’re ready, proceed to checkout where you can enter your shipping and payment information.
What payment methods do you accept?
We offer a range of secure payment options, including major credit cards, PayPal, and other trusted payment gateways to ensure a smooth transaction.
Where do you delivery ?
Our delivery services are currently available only within the United States, Canada, Australia, and the United Kingdom.
What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.
Our products are usually dispatched within 48 hours of receiving your order.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Generally, you can expect your order to arrive within 7-14 business days. Detailed tracking information will be provided once your order has shipped.
What is your return policy?
Your satisfaction is our priority. If you’re not completely happy with your purchase, please contact our customer service team within 30 days of delivery to discuss return or exchange options. Items should be in their original condition.
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
Feel free to reach out to our customer care team at (844) 401-3155 or support@equinoxxstore.com for assistance.
Are my personal details safeguarded on your website?
Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
Feel free to reach out to our customer care team at (844) 401-3155 or support@equinoxxstore.com for assistance.
Are my personal details safeguarded on your website?
Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.